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Frequently Asked Questions

WHAT IS AN ESCAPE ROOM?


An Escape room is a real life adventure game in which players solve a series of puzzles, using clues, team work, imagination and hints, to escape a room before 60 minutes elapses.

CAN I TAKE PHOTOS INSIDE THE GAME AREA?

No, unfortunately we don’t let people take photos during the game, because we don’t want to give anything away. After the game you can take photos inside the room with the supervision of the Games Master.


AM I REALLY LOCKED IN A ROOM?


You may leave the room at any time you wish the Games Master will unlocked door. Your Games Master is monitoring your entire experience so it is perfectly safe.


WHO ARE ESCAPE ROOMS FOR?


Our rooms are designed for children aged 8+. This makes them perfect for bonding with your teens and finally finding that special family activity they actually want to participate in. However, now you must be wondering whether your younger kids are really going to enjoy an escape room experience or if it’s going to be too difficult for them.
Well, of course they can join the fun! The little ones don’t have to solve entire puzzles on their own. They can help with unlocking items, spotting patterns and finding clues. Basically, as long as you’re happy to help them out and make them feel included, the experience will be fun for all.
We also have adults play our rooms as part of a team building experience, Stag and Hen parties. 


DO YOU OFFER KIDS PARTIES?


Yes we do!

Are you looking for a party that is more unique? Suitable for children 8 years and above parents most be on site for duration of party but not required to be in the room!

We can provide printable party invitations.


DO YOU HAVE MEETING ROOMS AND CATERING ON SITE?


Yes

We can also provide catering if required and meeting room for the day (price on request).


WHAT SHOULD I WEAR?


There is nothing specifically needed except yourselves. Teams can play in fancy dress to casual…as long as you’re wearing something, we’re happy.


STUDENTS


Students may book with us at a reduced rate of 15% off Monday to Thursday. Simply book the room and add Promo Code  on the bookings page. (STUDENT15%OFF)

*At least one member of the group must show a valid student identification card or NUS card upon arrival. 


WILL WE HAVE THE ROOM TO OURSELVES?


Yes. Whether your team is 2 or 7 players, you will have it all to yourselves

WHEN SHOULD I ARRIVE & WHERE? 


We recommend teams to arrive at least 15 minutes before the game starts for your briefing and introduction. The entire experience will take approximately 1 hour and 15 minutes. A member of our team will meet you in the main reception of Magnet Leisure Centre.


WHAT IS YOUR CANCELLATION POLICY?


Much like other theatrical experiences (such as booking seats at the theatre) we aren’t normally able to give refunds, as your slot is reserved privately for your team. Given enough notice, so that we are able to resell your slot (more than 48 hours notice), we are happy to cancel your booking with a small cancellation fee, or reschedule or issue you a gift voucher for the full amount to play with us later.

WHERE CAN I PARK?


The Leisure Centre has over 500 spaces 

SL6 1BN (for sat-nav purposes)

Pay & Display  

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